Customer Service Representative Jobs in National Bank of Pakistan 2026 Apply Online NBP CSR Latest

National Bank of Pakistan (NBP) Jobs 2026 Apply Online for Customer Service Representatives CSRs OG-III

National Bank of Pakistan (NBP), "The Nation's Bank", aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socioeconomic growth with an objective to transform the institution into a future-fit, agile, and sustainable Bank.

In line with its forward-thinking strategy, the Bank is currently looking for highly motivated, confident, and career-oriented individuals in the area of Operations. This recruitment drive offers an exceptional platform for professionals and fresh graduates looking to build a stable career in Pakistan's banking sector. Eligible candidates must submit their application forms online through the official partner recruitment portal within the given deadline.

Customer Service Representative Jobs in National Bank of Pakistan 2026 Apply Online NBP CSR Latest

List of Vacancies with Details

Customer Service Representative (OG-III)

• Area of Work: Operations

• Place of Posting: Karachi & Islamabad

• Education / Qualification: Minimum Graduation or equivalent from a local or international University / College / Institute recognized by the HEC of Pakistan.

• Age Limit: Maximum 30 years (as on the last date of submission of the application).

• Experience Requirement:

  • Candidates having 01 year of call center experience will be preferred.

  • Fresh graduates are also highly encouraged to apply.

• Core Responsibilities:

  • To answer inbound calls professionally and address customer queries related to accounts, cards, loans, and digital services.

  • To log customer complaints efficiently and escalate them to the appropriate department(s).

  • To provide accurate information regarding the Bank's products, services, and policies.

  • To ensure compliance with SOPs, scripts, and call-handling guidelines.

  • To perform international outbound calls and conduct customer satisfaction and feedback surveys.

  • To make verification calls for transactions and product requests.

  • To provide customer support across assigned shifts, including nights, weekends, and public holidays, to ensure uninterrupted service delivery.

  • To provide information regarding new banking products and promotional campaigns.

  • To perform any other assignment as assigned by the supervisor(s).

• Other Knowledge & Competencies: Customer-centric attitude with strong problem-solving abilities; maintain integrity and adhere to ethical standards; possess excellent verbal communication and active listening skills; strong processing skills with the ability to manage high call volumes while maintaining speed, accuracy, and quality; team player with a professional and empathetic telephone manner.

Terms & Conditions

• Contract Period: The employment will be on a contractual basis for a period of 03 years, which may be renewed at the discretion of the Management.

• Transfer Restriction: In case of selection, candidates will be required to serve at their initial place of posting for a minimum period of three years, and no request for transfer will be entertained during this duration.

• Evaluation Standards: Candidates will be evaluated strictly based on the defined eligibility criteria. Shortlisted candidates will be required to appear for a mandatory assessment test, and further processing may include panel interviews.

• Rejection Criteria: Information or applications received after the due date, or found to be incomplete/false in nature, will result in immediate rejection of the application.

• Travel Allowance: No TA/DA will be admissible for the assessment test or interview.

• Bank Rights: The Bank reserves the right to reject or accept any applicant's suitability to meet the vacant positions.

• Equal Opportunity Employer: National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.

How to Apply

• Interested candidates may visit the official recruitment portal website at www.sidathyder.com.pk/careers and apply online as per the given instructions.

• Candidates should complete all the fields provided on the Web Portal and upload their updated CV, CNIC, latest passport-size picture, Graduation and/or Master's educational documents (Mark Sheet / Transcript), and Experience Letters (if any) in either Word or PDF format.

• There should be only one (1) attachment per tab, and the file size must be less than 10MB per attachment.

Last Date to Apply

• The application must be submitted online on or before 31 July 2026.

• Candidates are encouraged to complete their web registration as early as possible.